Question 1

What are airport Meet & Greet services and by whom are they performed?

Accepted Answer

Our Meet & Greet services provide you with a personal airport assistant who will guide you through the entire airport process, from arrival to departure. These services are performed by our professional VIP airport agents, ensuring a smooth and hassle-free airport experience.

Question 2

Will your airport Meet & Greet service allow me to skip the queues?

Accepted Answer

Our services include fast-track options at many airports, which allow you to skip regular queues for immigration, security, and check-in. However, availability may vary depending on the airport and local regulations.

Question 3

Which passengers are airport Meet & Greet services designed for?

Accepted Answer

Our services include fast-track options at many airports, which allow you to skip regular queues for immigration, security, and check-in. However, availability may vary depending on the airport and local regulations.

Question 4

Are your airport Meet & Greet services provided only to Business or First Class passengers?

Accepted Answer

No, our services are available to all passengers, regardless of the class of travel. We cater to Economy, Business, and First Class passengers alike.

Question 5

Where does the airport assistant meet the passengers?

Accepted Answer

The airport assistant will meet you at a designated location, such as the arrivals gate, check-in counter, or a specified meeting point within the airport. You will receive detailed instructions on where to meet your assistant.

Question 6

How will I recognise the airport assistant?

Accepted Answer

Your airport assistant will be easily identifiable by the welcome sign bearing your name or any specific details provided during booking. They will also be dressed in appropriate uniform or attire based on the airport guidelines.

Question 7

What name or sign will there be on the assistant’s welcome board?

Accepted Answer

The welcome board will display the name you provided during the booking process. If you have any specific requests regarding the sign, please let us know in advance.

Question 8

Can you arrange for an airport assistant speaking a particular language?

Accepted Answer

Yes, we can arrange for an assistant who speaks your preferred language at many airports, subject to availability. Please inform us of your language preference when making a booking.

Question 9

Can you arrange for porter services to assist with the luggage?

Accepted Answer

Yes, we can arrange for porter services to assist with your luggage. Please let us know in advance, and we’ll ensure that this service is ready upon your arrival or departure.

Question 10

Can you provide wheelchairs or special assistance for impaired passengers?

Accepted Answer

While airlines are generally responsible for providing wheelchairs and special assistance, it's important to ensure that these needs are confirmed during your flight booking. However, please inform us if a passenger requires assistance, as this may impact the usual Meet & Greet procedures and allow us to make any necessary adjustments for a seamless experience.

Question 11

I am a passenger who flies Economy on departure. Can you provide me with access to a lounge?

Accepted Answer

Yes, we can arrange for lounge access for Economy passengers at select airports. Availability may vary, and additional fees may apply.

Question 12

Can you provide an electric buggy so that I don’t have to walk long distances inside the airport?

Accepted Answer

Yes, we can arrange for an electric buggy at certain airports, depending on availability. Please request this service when making your booking.

Question 13

Can you organise Meet & Greet services for large groups of passengers?

Accepted Answer

Yes, we specialize in managing Meet & Greet services for large groups, whether it's for corporate events, family gatherings, or group travel. Please contact us with your group details for personalized arrangements.

Question 14

Upon my request, I have been asked to provide copies or data of the passengers’ passports. Why?

Accepted Answer

We may require passport information to facilitate certain aspects of the service, such as fast-tracking through immigration or ensuring smooth coordination with airport authorities. All data provided is handled securely and in compliance with privacy regulations.

Question 15

After I make a booking, is there any additional information you need from me?

Accepted Answer

After booking, we may request flight details, passenger information, and any special service requests (e.g., wheelchair assistance, porter services) to ensure your experience is tailored to your needs.

Question 16

How to manage your booking?

Accepted Answer

You can manage your booking by contacting our customer service team via phone or email. You can also make changes or request additional services by providing your booking reference.

Question 17

What is the Cancellation / Refund policy?

Accepted Answer

Our cancellation and refund policies vary depending on the service and location. Please refer to the terms provided during the booking process or contact our support team for specific details.

Question 18

Will I always be fast-tracked?

Accepted Answer

Fast-track services are available at many airports, but they are subject to the airport's rules and regulations. We will always strive to provide the best possible experience, but some factors may be beyond our control.

Question 19

I'm a travel agent, can I book for my clients?

Accepted Answer

Yes, travel agents can book Meet & Greet services on behalf of their clients. Please contact us to set up an agent account or for more information on how to book.